Policies

CUT-OFF POLICY

Water Bills are mailed the first of each month and are due by the 15th.  Bills are past due 30 days thereafter.  Your water service is subject to be terminated if you owe a past due balance after the 15th of each month.  If we visit your residence to lock off your meter for non-payment, the full balance plus a reconnect fee will be due before service is reinstated.  If the service has been disconnected for more than 5 days, the account will be closed.  The District is not responsible for lost or misdirected mail.

LEAK ADJUSTMENT POLICY

A Customer with a high water bill due to a leak or busted pipe may request an adjustment on their bill.  The request by application (attached below) must be made within 30 days of the date of the bill reflecting the leak.  Only one adjustment within a 12 month period will be granted.  The bill to be adjusted must  be at least double the customers historical average.  All needed repairs or actions to prevent further loss of water must be made prior to adjustment.

If the adjustment is granted, 50% of the bill above the average will be credited toward the account.  Adjustments for swimming pools and irrigation are not given.